Common Problems

How can I confirm the correct OE number before ordering?

Please provide the VIN, existing OE number, part photos and vehicle year or engine information. We can cross-check left or right side, chassis range and superseded OE numbers before shipment to reduce fitment risk.

Should brake pads and discs be replaced together?

If the discs are below minimum thickness, heavily scored, warped or causing vibration, replace pads and discs together on the same axle. If the discs are still within specification, new pads can be installed after proper surface inspection and bedding.

Why does my front suspension make a knocking noise?

A knocking noise over bumps usually points to worn control arms, ball joints, stabilizer links or strut mounts. Check for torn rubber bushings, loose ball joints and play at the wheel before replacing parts. After suspension work, an alignment is recommended.

Do your replacement parts come with a quality warranty?

Yes, all IDO branded auto parts carry a 12-month or 30,000-kilometer warranty (whichever comes first) under normal driving and installation conditions. We stand behind our precision manufacturing processes. In the rare event of a material or functional defect, we provide professional technical review and seamless warranty replacements.

What is your typical order lead time and supply capacity?

For parts in our ready-to-ship inventory (which includes over 5,000+ fast-moving SKUs for BMW, Mercedes-Benz, Audi, and VW), dispatch can be finalized within 48 to 72 hours. For custom mass manufacturing or specialized production runs, the average lead time is 25 to 35 days from order confirmation and deposit payment.

Can IDO Auto Parts verify correct fitment using our chassis number (VIN)?

Yes, absolutely. Our professional sales and technical support teams utilize advanced OE parts database systems. By providing us with your vehicle's 17-digit Chassis Number or Vehicle Identification Number (VIN), we can ensure absolute matching accuracy with original specifications before dispatch, eliminating fitting mismatch errors.

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How can I confirm the correct OE number before ordering?

Should brake pads and discs be replaced together?

Why does my front suspension make a knocking noise?

Do your replacement parts come with a quality warranty?

What is your typical order lead time and supply capacity?

Can IDO Auto Parts verify correct fitment using our chassis number (VIN)?

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